Natty Negash
Data Entry Specialist
2:33Your back office,
fully staffed.
The seats that keep operations running behind the front line — hired as one trained unit, not a queue of freelancers. You approve every agent before they start.
- Agents trained on your tools — CRM, helpdesk, billing, or the system you built in-house.
- You review real profiles and interview before anyone is assigned to your account.
- Every engagement starts with a free trial. Nothing is signed until it works.
Quality and security, independently auditedSeats from $8/hr (Pro) or $11/hr (Expert) • Free trial on every engagement
What the team covers
The work that never reaches the front line.
Product experts, software experts, account admins, email and chat admins, bookkeepers, data-entry and order-processing clerks. Take one seat or the whole pod.
Order processing
Orders keyed, exceptions chased, refunds and returns closed out — with your rules applied the same way every time.
Bookkeeping & AP/AR
Invoices raised and reconciled, receipts filed, payment runs prepared and flagged for your sign-off.
Inbox & chat admin
Shared inboxes and live chat kept at zero — triaged, tagged, answered, escalated on your thresholds.
Account administration
Records created and corrected, renewals tracked, onboarding packets sent — your CRM kept honest.
Data entry & cleanup
Migrations, de-duplication, enrichment and the long backlog nobody on your team has time to finish.
Product & software support
Agents who actually learn your product, so internal questions stop landing on your engineers.
How it works
From consult to coverage.
No commitment before you have seen the people and the process. Three steps, and the first one is free.
STEP 01
Free consultation
Tell us the work you need covered and the volume behind it. We map the seats and the process — no charge, no obligation.
STEP 02
Pick your agents
Review real profiles at both tiers and run quick interviews — or leave the selection to our team and approve the shortlist.
STEP 03
Monitored training and delivery
We build the process with you, train against it, then run a free trial with QA and oversight before anything is signed.
Meet the bench
Hear who would run the queue.
Clips from our screening interviews — the same recordings that come with a shortlist, so you can judge the attention to detail before anyone touches your documents.
What a seat costs
Two tiers, same controls.
Published, hourly, per seat — the same two rates on every service line. Every seat operates under the same ISO 9001 quality and ISO 27001 security controls. What changes is the experience in the seat and how much direction it needs.
Best value
Pro
from$8/hrFully trained and fit for work from day one. Pro seats clear our core programme and pick up whatever software you run — CRM, helpdesk, ledger, billing, scheduling, or a tool you built in-house.
- Works on any stack
- Core programme certified before placement
- Best rate per seat
- Suited to repeatable, rules-based work
Most judgment
Expert
from$11/hrMore years on the job and a far more rigorous assessment path. Experts arrive already fluent in your kind of operation and need the least direction to get moving.
- Senior experience
- Rigorous assessment path
- Least supervision needed
- Suited to client-facing, high-stakes work
A pod can mix tiers — an Expert lead with Pro seats underneath is the most common shape we place, and the cheapest way to buy senior judgment. Coverage drives the monthly cost far more than seniority does: see the full pricing grid.
Before you ask
The questions that decide it.
Can we start with a single seat?
Yes. Most engagements start with one seat on a single process, then grow once the handover is proven. We build the process with you first and staff against it — that part is included.
Do we have to use your software?
No. Agents are trained on whatever you already run. If the tool is internal, we learn it during the training window before the trial starts.
What happens if an agent is not the right fit?
You interview and approve before anyone starts, and the trial exists so a mismatch costs you nothing. If it is not working we replace the seat rather than ask you to manage around it.
How is our data protected?
Every seat operates under ISO 9001 quality management and ISO 27001 information security controls, independently audited rather than self-declared. Access is scoped per client.
From the blog
Browse all guidesReading for whoever owns the backlog.
Playbooks on scoping the seat, ramping it, and keeping throughput steady — written by the people who source and manage these teams.
Hiring Strategy
The 2026 Guide to Hiring Offshore Talent Without Losing Quality Control
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Coming soonCost & ROI
When Offshore Hiring Is the Wrong Call
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Coming soonLet’s Talk Outcomes
Tell us what needs covering — we come back with the seats, the rate, and a trial plan.
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