Nahom Dereje
Sales Development Representative
3:50
All Services
Every remote role we staff, in one place.
One trained seat often covers several of these at once — that is the point. Take a single role, or a whole pod.
Sales & Revenue
Pipeline built and worked by dedicated reps.
- SDR as a Service
- Lead Generation & List Building
- Cold Calling Teams
- Appointment Setting
- Email Outreach & Campaigns
- Virtual Sales Teams
01/ 09
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Customer Service
The front line, covered across your hours.
- Inbound Customer Support
- Technical Support
- Order & Fulfillment Support
02/ 09
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Finance & Accounting
Clean books, closed on time, with an audit trail.
- Bookkeeping & Accounting
- Accounts Payable & Receivable
- Payroll Processing
03/ 09
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Other Services
Not sure where to start?
One trained seat often covers several of these at once. Five questions and we will tell you which.
Get an estimateBack Office
The work that keeps operations running behind the front line.
Data Entry & Processing
High-volume, accuracy-audited work
Document Management
Digitization, indexing, transcription
Claims & Application Processing
Executive & Virtual AssistantsIntake, verification and routing
Dedicated admin in your workflow
Managed IT
Your digital backbone, monitored and maintained.
Managed IT Services
Endpoints, networks and monitoring
IT Help Desk
Tier 1 and Tier 2 support
Cybersecurity & Compliance
Cloud & InfrastructureThreat monitoring and access control
Migration, backup and recovery
HR & Recruiting
An extension of your people team.
Industry-Specific
Regulated, specialist work handled by agents trained for it.
Marketing & Content
The go-to-market motion, staffed as one pod.
AI & Automation
Software does the volume; our agents keep the judgment calls.
- One seat, several linesOne seat often spans three of these categories.
- You approve every seatYou interview and approve every agent first.
- Free trial on live workJudged on your own work, before anything is signed.
Not ready to pick a line?Bring the bottleneck and we will scope the seat on the call.Book a free consult
Meet the bench
Whichever desk you pick, these are the people.
Clips from our screening interviews, one from five different desks — the same recordings that come with a shortlist, so you can hear how someone explains their work before a call is booked.
What you get
Access to a managed talent pool built for your operations.
You don’t just get “a VA.” You get a dedicated virtual professional, matched to your workflows and backed by a managed system that handles quality, continuity, and performance for you.
Why Clients Stay
92%of our customers stay with us for years.
Their workload gets lighter, operations run smoother, and they can scale without becoming HR managers.
- Shortlist
24–48 hours to shortlist candidates — you interview before they start
- Onboarding
~2 weeks to have your team fully onboarded and handling real tasks
- Vetting
All candidates verified in person for skills, communication, and reliability
- QA Oversight
Dedicated QA oversight , team leads, and managed performance support
- Terms
Flexible terms : effortlessly scale, add, or adjust seats as needed
- Seniority
>80% regular or senior operators with 5+ years of real business experience
Regardless of which service
What every seat comes with.
The same operating model sits behind all of it, so the thing that differs between these lines is the training, not the standard of delivery.
Recruiting & Vetting
Rigorous multi-stage vetting, background verification, and comprehensive core training.
Process Build & SOPs
Workflows and operational standard operating procedures written during onboarding — yours to keep.
QA & Supervision
Proactive quality audits, dedicated team leads, and immediate seamless replacement if needed.
Daily Logs & Reporting
Hourly activity logs, transparent monitoring, and automated daily email reports on each seat.
ISO 9001 & ISO 27001
ISO-certified quality standards and bank-grade data security protocols and safeguards.
Zero Setup Fee & Flexible
No upfront onboarding fees. Effortlessly scale, add, or adjust seats with flexible terms.
Before you ask
Questions about the list itself.
Can one person really cover several of these?
Within reason, yes, and that is usually the point. A part-time seat covering inbox triage, order entry and returns is one person doing three things that were each too small to hire for. What does not work is stretching one seat across functions that need different training — we will say so rather than sell you the seat.
Do the services have fixed packages?
No. Rates are published per seat and per tier, and the scope is assembled from options quoted a la carte. You buy hours at a tier, not a bundle someone else designed.
What if the service we need is not listed?
Ask. The list covers what we staff routinely, not the limit of what our agents can be trained to do. If it is genuinely outside what we can deliver well, we would rather tell you on the call than take the engagement.
How do we know which of these we actually need?
Answer five questions and the fit finder will name the service line, the tier and a monthly estimate with the arithmetic shown. It takes about two minutes and does not ask for an email.
From the blog
Browse all guidesHow to decide which seat to staff first.
Guides on scoping the role, ramping it, and knowing which of these desks is actually your bottleneck — written by the people who source and manage these seats.
Hiring Strategy
The 2026 Guide to Hiring Offshore Talent Without Losing Quality Control
Johnathan M., Aug 6, 2026 · 11 min
ReadHiring Strategy
The Role Scorecard: Define a Remote Hire in One Page
Kalkidan T., Aug 4, 2026 · 7 min
Coming soonCost & ROI
When Offshore Hiring Is the Wrong Call
Minassie B., Jul 30, 2026 · 6 min
Coming soonTeam Management
The First 30 Days: An Onboarding Plan You Can Copy
Yonas B., Jul 25, 2026 · 9 min
Coming soon
Trusted by 100+ businessesto build high-performing remote teams.
- A 30-minute review-and-plan call
- Seats, the rate, and a trial plan
- A reply within one business day