Everything we get asked, in one place.

Because the alternative wastes both our time. If $8 or $11 an hour is outside your range you should find that out in two minutes rather than after a discovery call. What genuinely needs a conversation is the shape — how many seats, what coverage, which tier.

Rates start at $8 an hour and the two tiers are real, but the total is assembled from options quoted a la carte. The rate is fixed; the scope is yours to choose.

Not a traditional free trial — the training and security setup for your specific processes is substantial work and we would rather be straight about that. Instead there is a 30—60 day pilot: a dedicated team at smaller scale so you can measure our SLAs and quality before a full rollout.

Coverage, by a long way. Part-time seats are real, and you do not have to buy 160 hours to start. Anything past 40 hours a week means more than one person, which is where a pod beats a single hire — two agents can cover nights and weekends without overtime.

You can add or remove seats at any time and your service rep handles the change. There is no setup fee to re-pay when a pod grows back later.

The most common starting point, and it does not block anything — it changes who we send first. We build the process with you during onboarding, write the SOP, and hand it back. That work is included rather than billed as a setup project.

Realistically a few hours across two weeks: the consult, a look at the shortlist, tool access, and feedback on the first days of output. The training itself is ours to run.

Sometimes. Where your SOPs already exist we can compress onboarding to under a week. Where nothing is written down, rushing it just moves the problem into month one, and we will say so rather than agree to a date we cannot hold.

Yes, and most engagements do. One seat on one process, proven, then grown. We build the process with you first and staff against it.

A named supervisor who owns your account, not a shared inbox. They are named during team design, before anything goes live.

No, but you always get the option. Some clients interview every candidate, others approve a shortlist, a few leave selection to us. What does not happen is someone being assigned to your account without your sign-off.

Addis Ababa, Ethiopia and Cassino, Italy. Remote, hybrid and in-office setups are available for all agents — useful if your own security posture rules one of them out.

They arrive having cleared several rigorous assessments, so client training starts from a working baseline. Product training is completed before the first piece of live work, not learned on your customers.

You interview and approve before anyone starts, and if it is still not working we replace the seat rather than ask you to manage around it. Replacement is inside the rate.

Yes. For accounts that need deeper knowledge we place from a niche track rather than the generalist bench, and we will tell you on the call which one fits.

No. Agents work in whatever you already run and the audit trail stays in your system, so nothing has to be migrated back if the engagement ends. The time-tracking client we can provide is on request only.

Yours — Zendesk, Intercom, GoHighLevel, HubSpot or an in-house tool, using your macros and tags.

Under ISO 27001 information security controls, independently audited rather than self-declared, with least-privilege access scoped per client. ISO 9001 covers the quality side.

No. On finance engagements we prepare and queue payment runs; releasing them stays with you. Preparer and approver are deliberately separate roles.

Infrastructure is warmed and monitored so your primary domain is not put at risk, and everything we build stays with you if the engagement ends.

Within reason, and that is usually the point — a part-time seat covering inbox triage, order entry and returns is one person doing three things that were each too small to hire for. What does not work is stretching one seat across functions needing different training, and we will say so rather than sell you the seat.

Ask. The list covers what we staff routinely, not the limit of what our agents can be trained to do. If it is genuinely outside what we can deliver well we would rather tell you on the call.

No, and be careful with anyone who does before seeing your offer, list and market. We commit to the process and the reporting, and we report meetings held rather than activity.

No. Finance seats do the bookkeeping and transaction work that has to happen before an accountant or controller can do theirs. The close pack is built to hand straight to them.

Answer five questions and the fit finder names the service line, the tier and a monthly estimate with the arithmetic shown. About two minutes, and it does not ask for an email.

Work is scored against criteria you agree, not a generic rubric, by a person who owns the account. You get a daily work report and a weekly quality summary, and the scoring is visible to you rather than averaged into a single number.

Hourly work logs per seat, a short daily email report covering volume handled and anything stuck, and ongoing QA against your criteria. Oversight is part of the rate, not an upsell.

With a rota rather than a longer day. Extended hours mean two or more seats sharing coverage; true 24/7 means a pod of three to six across timezones.

Any SOP written during onboarding is yours. If you walk away you walk away with your process documented, which is more than you had.